Which type of rules apply to campaigns or sequences of campaigns?

The correct answer identifies that call rules specifically govern how individual calls are handled within campaigns. Call rules are designed to dictate the outcomes and processing of calls that take place as part of outbound campaigns. They establish parameters such as lead prioritization, call scheduling, and criteria for connecting calls to agents.

Campaign rules, on the other hand, pertain to the overall management and structure of a campaign itself, rather than the individual call processes. They might include aspects related to campaign configuration, such as targeting parameters for leads or settings for dialing strategies.

While triggering rules are indeed important for initiating actions based on specific events within the larger system, they do not directly apply to the execution of campaigns or the sequences of calls made within those campaigns. Therefore, those rules do not focus on the direct operation of campaigns themselves.

Understanding the distinction between these rule types is critical in effectively managing campaigns within the Genesys Cloud CX environment. Recognizing that call rules focus on the call-level dynamics highlights their specific functionality and relevance to the operations of individual calls within the broader context of outbound efforts.