Which of the following statements is true about attempt controls in Genesys Cloud CX Outbound?

The statement that attempt controls restrict the number of times a number can be called is accurate. In Genesys Cloud CX Outbound, attempt controls are specifically designed to define how many times a single phone number can be dialed within a defined time frame. This feature is crucial for compliance with regulations that limit the number of dialing attempts, helping organizations avoid problematic repetition of calls to the same contact, which can lead to customer frustration and potential legal issues. By setting these controls, businesses can strategically manage their outreach efforts while maintaining a positive reputation and adhering to legal constraints.

Managing agent performance, determining overall campaign duration, and categorizing different calling modes are important aspects of outbound strategies, but they are not the primary functions of attempt controls. While they may indirectly affect these areas, the primary focus of attempt controls is on dialing frequency for individual contacts.