Which of the following metrics are viewable on the Campaign Dashboard page? (Select all that apply.)

In the context of the Campaign Dashboard in Genesys Cloud CX, the metric that is viewable is the true abandon rate. This metric provides critical insights into how effectively the campaign is engaging with contacts. Specifically, the true abandon rate measures the percentage of contacts who abandoned the call before being connected to an agent. Understanding this metric is essential for evaluating the performance of an outbound campaign and can help in identifying areas for improvement.

The other options mentioned, while relevant in the context of campaign performance or agent metrics, typically do not appear on the Campaign Dashboard. For instance, division may be used for categorizing campaigns but does not directly reflect performance metrics. Similarly, the number of idle agents and average call length are more relevant to workforce management and call analytics rather than being presented directly on the Campaign Dashboard. Therefore, the true abandon rate stands out as the primary metric available on this specific dashboard.