Which of the following is an example of a configurable option in campaign settings?

A dialing strategy is an example of a configurable option in campaign settings because it directly influences how outbound calls are managed within a campaign. In the context of Genesys Cloud CX, the dialing strategy determines the approach used for connecting outbound calls, impacting factors like the efficiency and effectiveness of the call list management.

This option allows organizations to select various strategies such as predictive dialing, preview dialing, or progressive dialing based on their campaign objectives and the desired customer engagement level. By configuring this aspect of the campaign, businesses can optimize their contact rates and enhance the overall customer experience during outbound campaigns.

In contrast, while agent performance metrics and customer feedback systems are important components of campaign management, they are typically used for monitoring and analysis rather than direct configuration settings that affect how a campaign operates. Refund policies are not related to campaign settings; they pertain more to financial terms and consumer rights, rather than dialing or communication strategies within a campaign.