Which of the following is NOT a component of Genesys Cloud CX's campaign management?

In the context of Genesys Cloud CX's campaign management, agent monitoring is not considered a core component. The focus of campaign management primarily revolves around how calls are initiated, managed, and analyzed in an outbound campaign setting.

Dialing modes are crucial as they determine how calls are placed, whether it's through preview, progressive, or predictive dialing strategies, which directly affects the efficiency of outbound calling campaigns. Wrap-up codes are important as they allow agents to categorize the outcomes of their calls after each interaction, enhancing data collection and performance analysis. Reporting tools are essential for evaluating the effectiveness of campaigns, tracking key metrics, and generating insights based on performance data.

Agent monitoring, while important for overall contact center operations, is more aligned with quality assurance and real-time performance oversight, rather than the specific processes that govern the management of outbound campaigns. Therefore, it stands apart from the primary components that define campaign management within Genesys Cloud CX.