Which of the following best summarizes the main feature of predictive dialing?

Predictive dialing is a technology used in outbound call centers that enhances agent efficiency by automating the dialing process. It connects agents to calls only when there is a live person on the other end, which significantly reduces the amount of time agents spend waiting for calls to connect or dealing with unanswered calls and voicemails.

By automatically dialing a list of contacts and predicting when an agent will be available to take the next call, the system ensures that the call connects to the agent only when someone picks up. This feature optimizes the pace of outbound calling and improves overall productivity, as agents are consistently engaged in conversations rather than waiting idle between calls.

Other methods, such as those that simply connect agents immediately, select contacts randomly, or record calls, do not encapsulate the core operational advantage of predictive dialing, which focuses on maximizing contact rates while ensuring agents are talking to live prospects as efficiently as possible.