Which of the following are functions of a call analysis entry? (Select all that apply.)

The correct answer focuses on the ability to transfer a live person to an outbound flow, which is a key function of call analysis entries in an outbound dialing system. This functionality is crucial because when a live person answers a call, the system can dynamically route that call to an appropriate outbound flow such as a sales pitch or customer service script. This ensures that the interaction is managed effectively and allows agents to engage with potential customers directly, which can improve conversion rates and enhance the customer experience.

The other options do not align with the typical functions associated with call analysis entries. For instance, while it might seem relevant to manage calls by hanging up on a live person or an answering machine, these actions do not contribute to the engaging and productive interactions desired in most outbound dialing scenarios. Transferring calls to an administrator might seem like a valuable function, but it typically falls outside the direct capabilities of a call analysis entry designed for managing outbound flows.

Overall, the primary purpose of call analysis entries is to facilitate effective communication with live respondents rather than disengaging with them or managing administrative tasks.