Which feature in Genesys Cloud CX Outbound prevents frequent contact with the same phone number?

The feature in Genesys Cloud CX Outbound that prevents frequent contact with the same phone number is attempt controls. Attempt controls allow organizations to manage and restrict the number of times a specific phone number can be dialed within a given timeframe. This is important for maintaining customer satisfaction and adhering to compliance regulations, as repeated calls to the same number in a short period may lead to annoyance or complaints from recipients.

By setting up attempt controls, organizations can create rules that specify how many attempts can be made to contact a number, as well as the time gap between attempts. This leads to a more balanced and respectful approach to outbound calling, ensuring that customers are not bombarded by excessive outreach.

While dialing modes dictate how calls are placed and how agents are assigned to those calls, and wrap-up codes assist in categorizing the outcomes of calls, they do not specifically manage the frequency of contact with the same number. The DNC (Do Not Contact) list also plays a role in compliance by preventing calls to numbers that have opted out of receiving communications, but it is not specifically designed to manage the frequency of calls to previously contacted numbers.