Which feature allows agents to leave voicemails automatically during outbound calls?

Prepare for the Genesys Cloud CX Outbound Exam with engaging quizzes, featuring multiple-choice questions and detailed explanations. Boost your confidence and pass your exam with ease!

The voicemail drop feature is specifically designed to enable agents to leave pre-recorded voicemail messages automatically during outbound calls. This capability streamlines the process significantly for agents, as they don't have to spend time delivering the same message repetitively in situations where the call recipient does not answer.

When an agent dials a number and reaches a voicemail, they can use the voicemail drop feature to immediately send a pre-recorded message without having to wait for the voicemail greeting to finish or manually record a message themselves. This not only saves time but also ensures consistency in the messaging being delivered.

The other features listed do not provide the same functionality. The voicemail store feature, for example, might involve the storage of messages but does not facilitate the automated sending of voicemails during calls. The automatic messaging feature might relate to sending texts or notifications, and call tracking focuses on monitoring and data collection related to the calls rather than automating the voicemail process.

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