Which dialing modes carry the risk of call abandonment?

The correct answer highlights the dialing modes that carry the risk of call abandonment, specifically identifying Agentless, Predictive, and Power dialing modes.

Agentless dialing refers to calls that are made without a direct agent involvement, which can lead to higher abandonment rates if the system places calls too aggressively without ensuring that an agent is available to handle the call when the recipient answers. This can result in dropped calls, where the call is answered by the recipient but there is no agent to engage with them.

Predictive dialing actively dials multiple numbers at once with the expectation that an agent will be available to take the call as soon as a connection is made. If the prediction is not accurate—meaning no agent is available when a call connects—there can be a higher likelihood of abandonment since the recipient may hang up waiting for an agent who never appears.

Power dialing, while more agent-involved than predictive dialing, still presents a risk for abandonment when calls are placed in a manner that does not align well with agent availability. If agents are busy and multiple calls are placed, it can lead to instances where recipients reach an engaged line or a silence instead of speaking with an agent, resulting in a perception of abandonment.

Overall, these modes are associated with higher risks of