Which dialing mode in Genesys Cloud CX does not require an agent to initiate the campaign?

The agentless dialing mode in Genesys Cloud CX is designed to handle outbound campaigns without requiring an agent to initiate the call. This approach allows the system to autonomously manage and execute the dialing process. In this mode, calls can be made to customers without an agent being present until a connection is made, which streamlines operations by allowing the system to maximize efficiency in calling without waiting for an agent to become available.

This mode is particularly beneficial for automated outreach scenarios where pre-recorded messages or surveys are delivered to customers. Agents are only engaged when a live connection is established, which can help organizations make the most of their resources and improve call handling times for outbound campaigns.

Other dialing modes, such as predictive, progressive, and preview, do require agent interaction at various points in the calling process, either for initiating or for handling calls once they are connected. This distinguishes agentless dialing as a more autonomous method of managing campaigns.