What types of outbound communication channels are supported by Genesys Cloud CX?

The correct answer reflects the wide range of outbound communication channels supported by Genesys Cloud CX, which are voice, email, and SMS. This platform aims to enhance customer engagement by providing various means for businesses to reach out to their customers, allowing them to choose their preferred channel of communication.

Voice communication ensures direct interaction, making it easier to convey information in real-time. Email is used for asynchronous communication, allowing for detailed messages that can be sent and reviewed at the recipient's convenience. SMS is particularly effective for quick updates or alerts, capitalizing on the immediacy of text messages that customers are likely to read almost instantly.

While other channels, such as social media and video, might seem like viable options, they are not included in the supported outbound communication channels within Genesys Cloud CX in this context. Focusing strictly on the identified options confirms that voice, email, and SMS are integral to the system, facilitating multi-channel outreach strategies that can cater to diverse customer preferences. This multi-channel approach is essential for businesses looking to maintain effective and meaningful communication with their audience.