What type of contact could be excluded based on the configured time settings in a campaign?

The correct answer is based on how campaigns in Genesys Cloud CX manage calling times to optimize engagement and efficiency. Excluding contacts outside of specified time zones ensures that calls are made during appropriate hours based on the local time of the contact. This is crucial because contacting individuals at inconvenient times, such as late at night or early in the morning, can lead to negative customer experiences, increased hang-ups, and potentially harm the brand's reputation.

By configuring time settings effectively, organizations can enhance their outbound contact strategy, ensuring calls are made at times most likely to reach the contact and elicit a positive response. This also reflects compliance with local regulations regarding calling times, which further solidifies why excluding contacts based on their time zone is a strategic choice in campaign management.