What is the process of restarting calls from the beginning of the contact list referred to as?

The process of restarting calls from the beginning of the contact list is referred to as recycling. In the context of outbound calling strategies, recycling allows agents to revisit contacts who may not have been reached during previous call attempts or to follow up with contacts that are relevant again. This approach helps maximize the use of the contact list and improves the chances of establishing connections, as it enables agents to systematically go through the list and attempt contact multiple times if necessary.

Recycling is an essential aspect of outbound strategies, ensuring that no potential opportunity is overlooked. It can also be beneficial in managing call volumes and optimizing the efficiency of outbound campaigns. By implementing a recycling process, organizations can enhance their engagement levels and overall conversion rates.