What is the minimum number of agents recommended for power campaigns?

The recommendation of a minimum of 10 agents for power campaigns is based on the need for efficient call handling and substantial engagement when executing these campaigns. Power campaigns within Genesys Cloud CX are designed to yield high productivity and often necessitate a larger pool of agents to effectively manage the volume of outbound calls.

Having at least 10 agents ensures that the workload can be balanced and that calls can be distributed evenly, reducing call abandonment rates and improving customer outreach rates. With fewer agents, the campaign may struggle to maintain momentum or fail to reach its targets, leading to potential drops in efficiency. This threshold allows for a more resilient operation where there are enough agents to cover absences, breaks, and fluctuations in demand, thereby optimizing the campaign’s overall performance.

In contrast, numbers below this minimum might lead to overwhelming workloads on individual agents, longer wait times for calls, and decreased overall effectiveness of the campaign. Thus, 10 agents serves as a benchmark that supports these operational needs while maximizing the potential for successful campaign outcomes.