What is the maximum number of dial attempts for a single contact in a campaign?

The maximum number of dial attempts for a single contact in a campaign is typically between 3 to 5 attempts. This range is designed to balance the need for effective outreach without overwhelming or annoying a contact. In a campaign setting, making multiple attempts within this limit ensures that the contact has several opportunities to respond while also adhering to best practices for customer engagement.

Dialing a contact more than this range can increase the risk of the contact becoming frustrated or perceiving the outreach as intrusive, which can ultimately lead to a negative impression of the business. It also allows the campaign to focus resources efficiently on other contacts who might be more responsive rather than repeatedly calling the same individual.

Having unlimited attempts would likely result in negative outcomes for customer relations and compliance with regulations, while setting the limit at one attempt does not provide enough opportunity to connect with the contact effectively. Thus, the most appropriate practice falls within the 3 to 5 attempts range, promoting a balanced and considerate approach to customer interaction.