What indicates that a DNC list is properly created in Genesys Cloud CX?

The indication that a DNC (Do Not Call) list is properly created in Genesys Cloud CX primarily revolves around its structural components, and one of the key elements is the presence of a phone number column. This is essential because the purpose of a DNC list is to identify specific phone numbers that should not be contacted during outbound campaigns.

Having a phone number column ensures that the system can recognize and reference the numbers that are to be excluded from outbound calling efforts. Without this, the list would lack the fundamental information needed to enforce DNC rules effectively. The presence of a phone number column directly impacts the operational integrity of the DNC list within the outbound calling context.

Other factors might contribute to the creation of a DNC list, such as being saved correctly or having appropriate tenant permissions. However, these factors alone do not confirm the primary function of the DNC list, which is to specifically identify and manage phone numbers. Availability to all agents may be relevant in terms of accessibility but does not define whether the list itself has been properly structured in accordance with outbound calling regulations and practices.