What feature should you use to avoid dialing contacts at an inappropriate time?

To avoid dialing contacts at inappropriate times, using Contactable Time Sets is the most effective choice. This feature allows organizations to define specific time ranges when it is acceptable to contact customers based on their time zones or other considerations. By implementing Contactable Time Sets, businesses can ensure compliance with regulations and improve customer satisfaction by respecting their preferred contact times.

This feature is particularly important in outbound calling practices, as it helps to minimize the likelihood of disturbing contacts during early morning hours or late evenings. It also allows for tailored approaches to different time zones, enabling agents to contact individuals at suitable times regardless of geographic location.

The other options, while they may play roles in dialing strategies or call efficiency, do not specifically address the concern of timing for contacting individuals. Sequencing refers to the order in which contacts are called, Call Analysis pertains to evaluating call performance, and Automatic Time Zone Mapping assists in identifying the appropriate time zone for contacts. None of these directly establish specific allowable contact times, making Contactable Time Sets the correct choice for this scenario.