What feature prevents a phone number or contact record from being dialed too often?

The feature that prevents a phone number or contact record from being dialed too often is known as Attempt Controls. This feature is specifically designed to manage the frequency with which each contact is attempted in an outbound dialing campaign. It ensures that the same contact does not receive calls too frequently, which can help uphold a positive customer experience and reduce the likelihood of annoyance or negative interactions with the brand.

Attempt Controls can set limits on how many times a contact can be dialed over a defined period, helping to maintain compliance with regulations and best practices in telecommunication. This capability assists organizations in maximizing their outreach efforts while respecting the recipient's time and preferences.

In contrast, while Dialing Controls and Contact Filtering may influence dialing behavior or the contacts selected for dialing, they do not specifically manage the frequency of attempts to contact individual phone numbers or records. Campaign Management involves the broader oversight and configuration of outbound campaigns but does not focus solely on limiting contact attempts.