What does the Campaign Dashboard allow users to view in real-time?

The Campaign Dashboard in Genesys Cloud CX is designed to provide users with real-time insights into various aspects of outbound campaigns. Choosing running campaigns as the correct answer highlights the primary function of the dashboard, which is to monitor active campaigns that are currently in progress. This feature allows users to see how many calls are being made, the status of those calls, and other live data related to the ongoing campaigns.

Having insights into running campaigns is essential for effective campaign management, as it enables users to make on-the-spot decisions, tweak campaigns for optimal performance, and track progress against goals. The dashboard offers visibility into operational metrics that can help enhance efficiency and ensure that the campaigns are functioning as intended.

The other options, such as stopped campaigns, upcoming calls, and agent performance metrics, while they provide valuable information, are not the primary focus of the Campaign Dashboard when it comes to real-time monitoring. The dashboard is specifically tailored to give immediate insights into campaigns that are actively making calls, which is crucial for real-time decision-making and operational management.