What do schedule entries help to automate?

Schedule entries are essential for automating the start and stop times of both campaigns and sequences in Genesys Cloud CX. By using schedule entries, organizations can plan when outbound communication efforts should commence and when they should be paused or concluded. This automation of scheduling allows teams to optimize their outreach strategies, ensuring that calls are made during optimal times and that resources are effectively managed.

When a schedule entry is set up for a campaign, it automatically initiates the campaign’s operation without the need for manual intervention. Similarly, sequences, which may involve a series of connected communications or actions, can also be scheduled to initiate and conclude based on predefined time frames. This dual functionality is what makes schedule entries a powerful tool for managing both campaigns and sequences effectively.