What determines when and how a campaign places calls?

The determination of when and how a campaign places calls is governed by dialing modes. Dialing modes define the method by which outbound calls are placed, including the frequency and timing of outgoing calls. For instance, in a predictive dialing mode, calls are made automatically based on the agent's availability and the predicted time for call connections. This mode optimizes the flow of calls and ensures that agents are connected with customers as quickly as possible.

Dialing modes also take into account factors such as the campaign's setup, the time of day, and the expected answer rates of the contacts being called. This allows the system to implement strategies that maximize the efficiency and effectiveness of outbound campaigns while minimizing wait times for agents.

Other options, such as wrap-up codes, DNC (Do Not Call) lists, and attempt controls, play important roles in the overall outbound calling strategy. Wrap-up codes are used to categorize the nature of interactions after a call is completed, the DNC list helps in compliance with regulations by preventing calls to numbers that should not be contacted, and attempt controls set limits on the number of times a number can be dialed. While these elements contribute to the campaign's success, they do not directly dictate the mechanics of how calls are placed like dialing