What are auto-generated reports in Genesys Cloud CX?

Auto-generated reports in Genesys Cloud CX refer to reports that are automatically created based on campaign data, providing users with valuable insights without the need for manual input or adjustments. These reports leverage the system's analytics capabilities, allowing organizations to analyze key performance metrics, trends, and participant behaviors stemming from their outbound campaigns.

By using campaign data, auto-generated reports help in evaluating the effectiveness of outreach efforts, tracking performance, and making informed decisions for future campaigns. This automation saves time and resources compared to options that require manual input or are limited in scope. The focus on campaign data ensures that the insights are relevant and actionable, tailored to the specific needs of the outbound initiatives.

The other choices do not accurately capture the nature of auto-generated reports. Reports requiring manual input from agents are not automated and would defeat the purpose of providing quick, data-driven insights. Predefined templates for call scripts pertain to the design of interactions rather than reporting mechanisms. Similarly, reports focused solely on financial outcomes would not provide a holistic view of campaign performance, which encompasses various metrics beyond just financial data.