What actions can an administrator perform on the Interactions tab of the Campaign Details view?

The actions available to an administrator on the Interactions tab within the Campaign Details view are essential for managing ongoing campaign interactions effectively. Terminating interactions allows the administrator to end a current interaction prematurely, which may be useful in scenarios where the interaction is not proceeding as intended or may be causing operational inefficiencies.

This function is critical in an outbound campaign, as administrators must have the ability to control interactions to ensure agents engage only with viable contacts and can swiftly respond to any issues that arise during a campaign.

In contrast, while setting up wrap-up code mapping, assigning contactable time sets, and assigning wrap-up codes are relevant tasks in managing campaigns, they typically occur in different areas of campaign configuration or interaction handling rather than directly on the Interactions tab. Thus, while important for campaign setup and management overall, these actions do not fall under the direct scope of what can be performed specifically on the Interactions tab.