The number of Recall Attempts must be less than the Max Attempts Per Number. Is this statement true or false?

The statement is true. In the context of Genesys Cloud CX Outbound, the configuration of outbound campaigns allows for a setting known as "Max Attempts Per Number," which defines the maximum number of times that an outbound call can be attempted to a specific number before it is marked as a "Do Not Call" (DNC) or otherwise removed from the call list.

The "Recall Attempts" are defined as the number of times that the system will attempt to call a number after a prior unsuccessful attempt. For effective campaign management and compliance with regulations, it is essential that the number of Recall Attempts is strictly limited to ensure that it does not exceed the total allowed attempts defined by "Max Attempts Per Number." By enforcing this rule, the system helps prevent excessive calling, which can lead to caller fatigue, customer irritation, and potential penalties for violating DNC regulations.

This design ensures a balanced approach to caller engagement while maintaining regulatory compliance and customer satisfaction. Thus, the requirement that Recall Attempts must be less than the Max Attempts Per Number helps maintain this balance.