The maximum number of API calls from rules per second is __ per pre-call and __ per wrap-up.

The correct answer reflects the established limitations of API calls from rules during pre-call and wrap-up stages in Genesys Cloud CX. The platform has a defined threshold to ensure that system performance remains optimal and that resources are allocated efficiently without overwhelming the server.

In this case, the maximum of five API calls per second for both pre-call and wrap-up phases indicates the system’s design to manage interactions and processing loads effectively. This limit allows integrations to function reliably without unnecessary delays or overload, which could impact user experience or system stability.

Options with higher numbers do not align with the specified boundaries set by the platform and would suggest a potential overestimation of the system's performance capabilities. Understanding these limits is crucial for developers and users working with the API as it helps guide how they structure their integrations and workflows to stay within the operational specifications, ensuring smooth functioning of outbound communication processes.