Is it possible to assign more than one DNC list to a campaign?

The correct answer, indicating that it is not possible to assign more than one Do Not Contact (DNC) list to a campaign, underscores the operational design of outbound campaigns within Genesys Cloud CX. In this context, each campaign is typically associated with a single DNC list to ensure clarity in management and compliance with contact regulations.

Utilizing a single DNC list helps maintain a straightforward approach where all numbers flagged as do not contact can be uniformly managed. This minimizes the complexity that would arise from multiple DNC lists, which could lead to conflicting data and increased risk of violating compliance policies. The system is designed to enforce streamlined, efficient outbound calling processes, ensuring that all outbound efforts adhere strictly to the rules established by chosen DNC criteria.

In situations where you have diverse lists, managing them effectively under one campaign becomes challenging, potentially complicating compliance adherence and campaign strategy execution. Hence, it is a best practice to have clearly defined parameters around DNC lists that align with campaign objectives and legal requirements.