In Genesys Cloud CX Outbound, what is primarily managed with contactable time sets?

The management of contactable time sets in Genesys Cloud CX Outbound is centered around scheduling, specifically the times during which calls can be made to contacts. Contactable time sets define the periods when a contact is considered reachable and available for a call, ensuring that outreach efforts are conducted at appropriate times.

This functionality helps organizations to optimize their outbound calling campaigns by adhering to local regulations regarding contact hours, avoiding disturbance during non-permissible times, and targeting contacts when they are most likely to answer. By strategically managing when calls can be placed, organizations can enhance their success rates and improve overall efficiency in their outbound activities.

The other options do not align with the primary purpose of contactable time sets. While interactions might need to be classified or agent scripts updated in the context of outbound campaigns, these tasks are not directly related to managing the specific times for making calls. Similarly, resource allocation pertains to the distribution of agents and technology rather than the timing of contact attempts.