In a Preview Campaign, is it possible for an agent to skip a call to a contact?

In a Preview Campaign, the nature of outbound dialing allows agents to review contact details before the call is placed. This is designed to enhance the agent's preparedness for the conversation. However, once the agent initiates the call process in the Preview mode, it is expected that they will follow through with that call.

The correct answer indicates that an agent cannot skip a call to a contact in a Preview Campaign, affirming the responsibilities and expectations placed on them during such campaigns. This setup is instrumental in ensuring that the outbound effort is efficient and that every opportunity for engagement is utilized based on the contact's information.

Other answer options may imply scenarios or conditions under which skipping may be permissible, but these do not align with how Preview Campaigns are structured within the Genesys Cloud framework. The integrity of the calling process is maintained by requiring agents to follow through on the calls they are previewing, ensuring accountability and focus on the task at hand.