If you recycle a campaign, which statistic does NOT reset?

When a campaign is recycled in Genesys Cloud CX, the statistics that track the overall performance metrics are generally reset to allow for a fresh evaluation of the campaign's effectiveness. However, the abandoned rate statistic does not reset upon recycling the campaign because it represents a cumulative measure of calls that were disconnected before being answered, which reflects a broader trend rather than a single campaign's performance.

The abandoned rate can help identify persistent issues that may affect multiple campaigns over time and provides insights into customer behavior and potentially systemic problems that need addressing, rather than just an isolated snapshot of a single campaign's effectiveness. As such, it continues to accumulate and provide context, which is why this statistic remains unchanged when a campaign is recycled.

In contrast, other metrics such as call count, successful call rate, and average call duration are reset to help assess the new cycle of the campaign without the influence of previous data, allowing for a clearer analysis of how the recycled campaign performs under its new parameters.