If the contact list does not hold information on time zones, should you toggle automatic time zone mapping for that list if available?

Toggling automatic time zone mapping for a contact list that does not have specific information on time zones can be beneficial, especially in outbound dialing scenarios. When automatic time zone mapping is enabled, the system can utilize the area codes or the available geographic information associated with the contacts to infer the likely time zones. This allows for more accurate scheduling of outbound communications, ensuring that calls are made during appropriate hours to increase the chances of successful connections and enhance customer experience.

By leveraging automatic mapping, even in the absence of explicit time zone data in the contact list, organizations can strategically approach their outbound campaigns. This functionality helps mitigate the risk of calling contacts at inappropriate times, which can lead to frustration and lower response rates. Therefore, enabling this feature facilitates a more efficient and respectful outreach strategy, aligning communication times with the probable time zones of the contacts based on their phone numbers or addresses.