How many types of DNC lists can be created in Genesys Cloud CX?

In Genesys Cloud CX, you can create three types of Do Not Contact (DNC) lists. This feature is essential for ensuring compliance with regulations related to telemarketing and customer outreach.

The DNC lists serve different purposes that cater to various needs of an organization. First, there's the account-level DNC list, which allows organizations to prevent specific accounts from receiving outbound communication. Second, there are campaign-level DNC lists that apply specifically to individual campaigns, enabling more granular control over which contacts should not be engaged in certain outreach efforts. Lastly, there is a universal DNC list that can be applied across all campaigns, providing a broad filter for contacts you wish to exclude from outbound calling completely.

By having these distinct types of DNC lists, organizations can manage their communications effectively while adhering to legal requirements and respecting customer preferences. This flexibility is crucial in building trust and maintaining a positive relationship with customers.