How many maximum contact lists can an organization have in Genesys Cloud CX?

In Genesys Cloud CX, the capacity for contact lists is significantly high, which is reflected in the correct answer of 5 million. This allows organizations to manage a vast amount of customer data effectively, enabling them to run extensive outbound campaigns without hitting a limit that could impede their operations. Having the ability to create such a large number of contact lists is beneficial for organizations that have diverse customer segments, different marketing strategies, or the need to retain historical call data for compliance or reporting purposes.

The other options do not represent the actual capabilities of Genesys Cloud CX. While lower limits like 100 or 10,000 might be practical for smaller organizations or teams, they do not align with the enterprise-level functionalities that Genesys Cloud CX offers to larger businesses. The figure of 500 also underrepresents the potential that is vital for effective contact management and outreach in modern communication strategies.