How does Genesys Cloud CX support multilingual outbound efforts?

Genesys Cloud CX supports multilingual outbound efforts primarily through the provision of language options for both agents and automated messages. This functionality ensures that businesses can communicate effectively with their diverse customer base by allowing interactions in multiple languages, depending on the customer's preferred language.

When agents are equipped with language options, they can engage with customers in their native languages, enhancing understanding and improving customer satisfaction. Similarly, automated messages programmed in various languages can be used in outbound campaigns, ensuring that all communications are clear and accessible. This capability is essential for businesses operating in global markets where language differences are prevalent.

The other choices do not align with the multilingual support capabilities of Genesys Cloud CX. Limiting communication to only one language would hinder outreach efforts and customer engagement, using translators for each agent could be impractical and costly, and offering voice recognition functionality only does not address the need for multilingual support in outbound communications.