How does Genesys Cloud CX manage time zone variations for outbound campaigns?

Genesys Cloud CX effectively manages time zone variations for outbound campaigns by adjusting dialing times based on the contact's time zone settings. This means that when a campaign is set up, the system takes into account the specific time zone associated with each contact, ensuring that calls are made at appropriate times that are considerate of local regulations and the preferences of the recipients.

This approach helps in improving contact rates and customer satisfaction, as it avoids calling people during inconvenient hours, such as late at night or early in the morning, which could lead to negative experiences and potential compliance issues. Using the contact's time zone settings allows Genesys Cloud CX to optimize calling strategies in a way that aligns with the local context of each recipient, enhancing the effectiveness of the outbound campaigns.

Other options may involve considerations related to time and dialing strategies, but they do not specifically address the importance of aligning call times with the contact's local time zone, which is essential for making successful and compliant outbound calls.