How can an agent's ability to skip calls in a Preview Campaign be managed?

An agent's ability to skip calls in a Preview Campaign is managed through the "Allow Skipping of Preview Calls" toggle. This specific setting provides campaign administrators with control over whether agents can skip calls during their preview dialing sessions. When this feature is enabled, agents have the option to bypass calls they are previewing for various reasons, such as needing more time to prepare or if they believe the call may not be relevant for them.

This toggle is essential for managing agent efficiency and comfort, ensuring they have the flexibility to optimize their workflow while still maintaining call productivity. It directly affects how agents interact with their call lists and can lead to improved outcomes, as agents can focus on calls they are best suited to handle.