How can agents receive training on using Genesys Cloud CX for outbound campaigns?

The best way for agents to receive training on using Genesys Cloud CX for outbound campaigns is through in-platform tutorials and documentation. These resources are designed specifically for the platform and provide step-by-step guidance and interactive learning opportunities directly within the Genesys Cloud CX environment. This allows agents to familiarize themselves with the features and functionalities of the system as they engage with it, leading to better retention of information and practical understanding.

In-platform tutorials and documentation are frequently updated to align with the latest features and updates within Genesys Cloud CX, ensuring that agents have access to the most current information. This direct access to tailored learning materials enhances their proficiency and allows them to ask questions and get support while using the platform, making it a highly effective method of training.

Other training methods, while potentially useful, may lack the specificity or real-time context needed for optimal learning about the Genesys Cloud CX system. For example, attending live workshops can be beneficial but may not provide ongoing access to resources after the session. External training resources could also be outdated or not specific enough to Genesys Cloud CX features. Recorded webinars may provide valuable insights but lack the immediate interactivity and hands-on experience that in-platform training affords.