From the Outbound Settings page, what can be overridden for mapped and unmapped contacts of automatic time zone mapping?

The ability to override the default dialing window for mapped and unmapped contacts is a critical feature of the Outbound Settings in Genesys Cloud CX. This functionality allows organizations to tailor their outbound contact strategies based on the specific time zones of the contacts being dialed.

By overriding the default dialing window, users can ensure that calls are made within appropriate time frames, maximizing the chance of successful contact while also adhering to regulations and best practices related to calling hours. This flexibility is particularly beneficial in campaigns that target contacts across different geographical regions, as it accommodates variations in local time zones.

Other options like call analysis settings, campaign metrics, and callback settings do not serve the same purpose in relation to time zones. While these aspects are important for different reasons, they do not directly pertain to managing the timing of outbound calls based on contact time zones. Hence, the primary focus on adjusting the dialing window to adapt to the time zones of contacts embodies the essential function provided by the system in enhancing the efficiency of outbound campaigns.