Does an agent assigned to the Outbound Agent role have permissions to view and update a contact?

An agent assigned to the Outbound Agent role has the necessary permissions to both view and update a contact. This functionality is essential for outbound agents as they need to interact with contacts, update their information during the communication process, and maintain accurate records in the CRM system.

Having both viewing and updating privileges ensures that agents can efficiently manage their interactions and keep the contact database up to date with any changes, such as updating status, notes, or contact preferences. This capability is instrumental in providing a better customer experience and ensuring that the organization maintains accurate and up-to-date records.