Can you automatically repeat a sequence?

In the context of Genesys Cloud CX Outbound, a sequence typically refers to a defined series of actions or calls that can be executed to reach out to customers. Once a sequence has been completed, it cannot be configured to automatically restart or repeat without manual intervention. This design ensures that agents or users have control over the outbound efforts, allowing them to assess the results before deciding to initiate the process again.

Manual restarting allows for strategic decision-making between campaign runs, considering factors like the success rate of previous calls, the status of leads, and any updates to campaign objectives. By requiring a manual restart, the system helps prevent the potential over-saturation of customers with repeated messaging without assessment, which can improve overall engagement effectiveness and compliance with regulations surrounding outbound communications.

Options suggesting automatic repetition—whether it is labeled as "yes, it can be done automatically," "only under certain conditions," or "yes, but only once"—would imply a level of automation in managing outbound sequences that is not inherent to the operation of the platform as designed. Thus, the understanding that sequences must be manually restarted conforms with the intended functionality of maintaining user oversight in customer engagement strategies.