Can default mappings be assigned for wrap-up codes without an explicit assignment?

Default mappings for wrap-up codes can indeed be assigned without an explicit assignment. This means that when a campaign is configured in Genesys Cloud CX, the system can automatically apply designated wrap-up codes to certain interactions based on predefined criteria or settings within the organization. This feature is particularly useful for streamlining the post-interaction process for agents, ensuring that the appropriate follow-up actions are recorded consistently without requiring manual assignment for each interaction.

In practice, this automation helps to maintain a level of uniformity in how wrap-up codes are applied across various campaigns and interactions, enhancing reporting accuracy and operational efficiency. The ability to have default mappings allows organizations to more effectively manage their outbound communications and monitor performance metrics tied to each wrap-up code, since the data collection on agent performance and customer interaction outcomes becomes more consistent and reliable.