Can attempt control entries be assigned to a DNC list?

Attempt control entries cannot be assigned to a Do Not Call (DNC) list because DNC lists serve a specific purpose: to ensure compliance with telemarketing regulations by restricting contact with individuals who have opted out of receiving calls. The DNC list operates independently from attempt control entries, which are used to manage the number of times an agent can attempt to reach a contact based on defined rules.

Attempt control entries are designed to dictate how often a contact can be reached during an outbound campaign. However, when a contact is on a DNC list, it indicates that they do not wish to be contacted at all, regardless of attempt control settings. Therefore, attempting to assign attempt control entries to a DNC list would contradict the fundamental goal of respecting the preferences of contacts who have chosen not to receive calls.

Through maintaining a clear separation between attempt control entries and DNC lists, organizations can better uphold compliance with regulations while effectively managing their outbound calling strategies.