After a call, agents assign these to classify the interactions they handle:

The correct choice is wrap-up code, as it is specifically designed for agents to classify and provide insights into the interactions they handle after a call. When agents complete a call, they can select a wrap-up code that best describes the nature of the call, its outcome, or the action that needs to be taken next. This classification helps in analyzing call data, understanding trends, and improving future customer interactions.

Wrap-up codes serve as a key component in maintaining organized call records and enable teams to evaluate performance metrics effectively, ensuring that both agents and management have a clear view of the interaction types handled during outbound calls. This practice supports enhanced reporting and better decision-making in an outbound contact strategy.

In contrast, the other options do not fulfill the same purpose: the DNC (Do Not Call) list manages customer preferences regarding receiving calls, attempt controls regulate calling behavior to adhere to regulations, and dialing modes define how calls are initiated but do not classify the interactions after they occur. Therefore, wrap-up codes are the essential classification tool following a call.